THC Vapes Sydney – Returns & Refunds Policy

Our Commitment to You

We’re proud to deliver top-tier THC vape carts and stand by their quality. If something’s not quite right, we’re here to make it right.

Change of Mind Returns

Sometimes plans change—we get it.
You’re welcome to return your order if:

📦 Return is requested within 14 days of receiving your order
✅ Products are unopened, unused, and still in original packaging
🚚 Return shipping is at your expense
💳 Refunds are issued once returned items are received and verified

Damaged or Faulty Items

If your items arrive damaged or don’t function properly, we’ve got you covered:

📩 Notify us immediately upon receiving any damaged or defective product
⏳ Coverage applies for 14 days after opening
🔁 We offer a replacement, store credit, or full refund—your choice
📦 We’ll provide prepaid return labels for faulty items

Important Notes About Shipping & Refunds

💵 Shipping refunds are based on standard shipping; express upgrades are partially refundable
🔍 Partial refunds may apply if items are returned used, damaged, or beyond the 30-day period
🛠️ Faults reported after 14 days may be assessed for manufacturer defects

How to Start a Return

To begin a return, simply email support@thcvapessydney.com.au with:

Your order number
A short explanation of the issue
Photos (if claiming damage or defect)

We’ll respond with return instructions promptly.

Your Rights Under Australian Consumer Law

This policy works alongside your existing rights under Australian consumer protections. Nothing here limits or overrides those statutory entitlements.